Breaker Policy

All breakers are expected to adhere to the following policies when listing products on Breaker Toolbox. Breaker offenses and prohibited content can result in suspension of your account.

Breaker Code of Conduct

This policy requires breakers to act fairly and honestly on Breaker Toolbox to ensure a safe buying and breaking experience. All breakers must:

• Provide accurate information to Breaker Toolbox and buyers at all times
• Act fairly and not misuse Breaker Toolbox's features or services
• Not attempt to damage or abuse another breaker, their listings, or ratings
• Not attempt to influence customers' ratings, feedback, or reviews
• Not send unsolicited or inappropriate communications
• Not contact customers except through Buyer–Breaker Messaging
• Not attempt to circumvent the Breaker Toolbox platform
• Not operate more than one breaking account without a legitimate business need

Violations may result in cancellation of listings, suspension or forfeiture of payments, and removal of breaking privileges.

Accurate Information

You must provide accurate information to Breaker Toolbox and buyers, and update it as it changes — including using a business name that accurately identifies your business and listing products in the correct category.

Acting Fairly

You may not misuse any Breaker Toolbox service. Examples of unfair activity include providing misleading information, manipulating sales rank, raising prices after an order is confirmed, artificially inflating traffic, damaging another breaker's listings or ratings, or letting others act on your behalf in violation of these policies.

Ratings, Feedback, and Reviews

You may not pay for or incentivize reviews, ask customers to write only positive reviews, solicit reviews selectively, or review your own or a competitor's products.

Communications

All buyer communications must go through Buyer–Breaker Messaging and be necessary for fulfilling the order or providing support. Marketing communications are prohibited.

Customer Information

Customer information such as addresses or phone numbers may only be used to fulfill orders and must be deleted afterward. It may not be used to contact customers outside Buyer–Breaker Messaging or shared with third parties.

Circumventing the Sales Process

You may not divert Breaker Toolbox customers to another website or provide links/messages prompting a transaction elsewhere.

Multiple Breaker Accounts

You may maintain only one account per region unless you have a legitimate business need — for example, operating multiple distinct brands, manufacturing for two separate companies, or being recruited into a program requiring separate accounts. Accounts not in good standing may result in deactivation of all associated accounts.

---

General Breaker Rules

• Sellers must keep cards on the screen at all times.
• Racist, sexist, homophobic, or generally offensive language is not permitted on video, in event chat, or in the Breaker Toolbox chat module.
• Packages must be shipped securely and in a timely manner, according to the seller's stated preferences.
• All order and refund communications must be conducted on Breaker Toolbox.
• Every purchase must receive an item. If a break results in a buyer getting no cards, the breaker is responsible for awarding a card or item of their choice.
• Breaker Toolbox retains livestream videos for a minimum of 90 days. External breaks must also be recorded and kept available for 90 days minimum.
• Games of chance are not permitted (dice games, wheel spins, etc.), except for additional prizes given away for free.

---

Breaker Community Confidentiality Policy

By participating in the platform's breaker community, you agree to maintain the confidentiality of all non-public information shared within the community.

1. Confidential Information

Includes, but is not limited to: pricing strategies, costs, and margins; supplier or distributor relationships; customer insights and buyer data; break structures, formats, and performance metrics; and any discussions designated as private or shared in restricted areas.

2. Non-Disclosure Obligations

You agree not to share, distribute, or reproduce confidential information outside the platform; post screenshots or summaries of discussions externally; or use confidential information from other breakers for competitive advantage outside the platform.

3. Permitted Use

Confidential information may only be used to participate in the platform and improve your own breaking operations.

4. Acknowledgment

By using the platform, you acknowledge that maintaining confidentiality is essential to preserving a trusted, collaborative community.