Refund requests must be initiated by the buyer. Once requested, approval is at the seller's discretion — the seller may approve a full or partial refund, or reject the request. It's recommended that buyers and sellers resolve discrepancies within the Breaker Toolbox refund process directly.
Inspect your order upon receipt and contact the seller immediately if an item is defective, damaged, or incorrect, so the seller can evaluate the issue and make it right.
Important: Refunds should always be processed within the Breaker Toolbox platform. Go to Profile → Orders, find the order, click View Details, then click Request Refund.
If approved, you'll be automatically refunded to your original payment method. It can take some time for your bank or card issuer to process and post the refund.
Payment processing fees collected by Stripe or PayPal during the original purchase are non-refundable and are not returned to us by these providers. We apologize for any inconvenience this causes and will always work to handle refunds as quickly and fairly as possible.
When a seller cancels a break, any purchased slots are automatically refunded.
Questions about a refund? Contact us at support@djawn.com.