Refund requests must be initiated by the buyer. Once a refund has been requested, approval is at the seller’s discretion. The seller may approve the request and issue a full or partial request. The seller may also reject the request.
It is recommended that the seller and buyer resolve any discrepancies within the DJAWN system via the Refund and Chat modules.
Damages and issues
Please inspect your order upon receipt and contact the seller immediately if the item is defective, damaged or if you receive the wrong item, so that the seller can evaluate the issue and make it right.
How to request a refund
Refunds should all be processed within the DJAWN platform. Click here to learn how to initiate a refund.
Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Fees
When a buyer initiates a refund, they may be charged with a payment processing fee of $.30 plus 2.9% of the purchase. The exception is if the buyer chooses one of the following Refund Reasons:
- Item was received damaged
- Wrong item was received
Cancelled Breaks
When a seller cancels a break, any purchased slots will be automatically refunded.
You can always contact us for any return question at support@djawn.com.
