Refund requests must be initiated by the buyer. Once a refund has been requested, approval is at the seller’s discretion. The seller may approve the request and issue a full or partial request. The seller may also reject the request.
It is recommended that the seller and buyer resolve any discrepancies within the Breaker Toolbox system via the Refund process.
Damages and issues
Please inspect your order upon receipt and contact the seller immediately if the item is defective, damaged or if you receive the wrong item, so that the seller can evaluate the issue and make it right.
How to request a refund
Important – Refunds should all be processed within the Breaker Toolbox platform.
To request a refund, go to Profile->Orders, find the order, and click View Details. From there, you will see a Request Refund button.
Refunds
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Fees
We want to make sure you have a smooth experience with any refund requests. When a refund is issued, please be aware that the payment processing fees collected by Stripe or PayPal during your original purchase are non-refundable and are not returned to us by these providers. We sincerely apologize for any inconvenience this may cause, and we will always do our best to ensure your refund is handled as quickly and fairly as possible.
Cancelled Breaks
When a seller cancels a break, any purchased slots will be automatically refunded.
You can always contact us for any return question at support@djawn.com.
