All breakers are expected to adhere to the following policies when listing products on Breaker Toolbox. Breaker offenses and prohibited content can result in suspension of your Breaker Toolbox account.
Breaker Code of Conduct
This policy requires that breakers act fairly and honestly on Breaker Toolbox to ensure a safe buying and breaking experience. All breakers must:
- Provide accurate information to Breaker Toolbox and buyers at all times
- Act fairly and not misuse Breaker Toolbox’s features or services
- Not attempt to damage or abuse another Breaker, their listings or ratings
- Not attempt to influence customers’ ratings, feedback, and reviews
- Not send unsolicited or inappropriate communications
- Not contact customers except through Buyer-Breaker Messaging
- Not attempt to circumvent the Breaker Toolbox platform
- Not operate more than one breaking account on Breaker Toolbox without a legitimate business need
Violating the Code of Conduct or any other Breaker Toolbox policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of breaking privileges. More details about these policies are below.
Accurate Information
You must provide accurate information to Breaker Toolbox and buyers, and update the information if it changes. For example, you must use a business name that accurately identifies your business and list your products in the correct category.
Acting Fairly
You must act fairly and lawfully and may not misuse any service provided by Breaker Toolbox. Examples of unfair activities include:
- Providing misleading or inappropriate information to Breaker Toolbox or buyers, such as creating multiple detail pages for the same product or posting offensive product images
- Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
- Attempting to increase the price of a product after an order is confirmed
- Artificially inflating web traffic (using bots or paying for clicks, for example)
- Attempting to damage another Breaker, their listings or ratings
- Allowing other people to act on your behalf in a way that violates Breaker Toolbox’s policies or your agreement with Breaker Toolbox.
Ratings, Feedback, and Reviews
You may not attempt to influence or inflate buyers’ ratings, feedback, and reviews. You may request feedback and reviews from your own buyers in a neutral manner, but may not:
- Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
- Ask customers to write only positive reviews or ask them to remove or change a review
- Solicit reviews only from customers who had a positive experience
- Review your own products or a competitors’ products
Communications
You may not send unsolicited or inappropriate messages. All communications to buyers must be sent through Buyer-Breaker Messaging and be necessary for fulfilling the order or providing customer services. Marketing communications are prohibited.
Customer Information
If you receive customer information such as addresses or phone numbers to fulfill orders, you may use that information only to fulfill orders and must delete it after the order has been processed. You may not use customer information to contact customers (except through Buyer-Breaker Messaging) or share it with any third-party.
Circumventing the Sales Process
You may not attempt to circumvent the Breaker Toolbox sales process or divert Breaker Toolbox customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.
Multiple Breaker Accounts on Breaker Toolbox
You may only maintain one Breaker Central account for each region in which you break unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your breaking accounts until all accounts are in good standing.
Examples of a legitimate business justification include:
- You own multiple brands and maintain separate businesses for each
- You manufacture products for two distinct and separate companies
- You are recruited for a Breaker Toolbox program that requires separate accounts
- Filing Infringement Notices as an Agent or Brand Protection Agency
Breaker Toolbox understands that many brands may choose to have brand protection agencies or agents report intellectual property infringement on their behalf and accepts submissions from authorized agents. However, Breaker Toolbox does not permit individuals with active breaking accounts to file infringement notices as an agent of a brand when the filing of those notices could benefit their own breaking account (through removing competing listings, for example). Any breakers filing notices as an agent to benefit their own status as a breaker may have their breaking account terminated.
General Breaker Rules
Sellers must keep cards on the screen at all times.
Racist, sexist, homophobic, or generally offensive language is not permitted either on video, in event chat, or the Breaker Toolbox chat module.
Packages must be shipped in a secure and timely manner and according to the sellers profile preferences.
All sales must be done on Breaker Toolbox. No outside payment methods.
Every purchase must receive an item. This includes breaks. If a break results in a buyer getting no cards/items, then it is the responsibility of the breaker to award a card(s) (or items) of their choice to the buyer.
Breaker Toolbox retains all livestream videos which are performed on the Breaker Toolbox platform for a minimum of 90 days. Any external breaks must be recorded and remain available for a minimum of 90 days.
Games of chance are not permitted. This includes dice games, wheel spins, etc. Exceptions include additional prizes which are given away for free.
